Accessibility Policy

As Viento Hotel Alaçatı, we adopt the principle of providing all our guests with an equal, respectful and comfortable accommodation experience. Although we have certain limitations in terms of physical accessibility due to the historic stone structure of our property, we are committed to understanding the needs of all our guests, offering the most suitable solutions possible and continuously improving accessibility.

In this regard;

• We transparently share that there are certain limitations regarding disabled access due to the current physical conditions of our property.
• By learning about our guests’ accessibility needs before their stay, we take care to provide the most suitable room selection, guidance and support services possible.
• We inform all our employees about accessibility awareness and adopt the necessary communication approach so they can support our guests.
• We follow good practices in the sector regarding accessibility, carry out feasibility studies to improve our property and plan the necessary arrangements.
• We are committed to sharing accessibility information on our website and communication channels in an up-to-date and transparent manner.
• We declare that we are open to all opinions, suggestions and feedback regarding accessibility.

As Viento Hotel Alaçatı, our aim is to offer an accommodation experience where all our guests feel valued, respected and comfortable, and to continuously improve accessibility with this understanding.